We’re hiring a Sales Executive

We're looking for an enthusiastic, driven and commercially-minded Hospitality Sales Executive to join our team at 116 Pall Mall. Managing a busy events and meetings diary, you'll be working with clients to deliver a range of exciting events, from parties to conferences, weddings to fashion shows. 

Job description

To provide an integrated service to hospitality clients from initial enquiry through all stages, leading to final outcome. To ensure optimum use of facilities and revenue generation opportunities.

Main responsibilities


  • Efficient handling of enquiries with a positive approach to assisting the client in all their needs within constraints of the facilities

  • Ensure appropriate marketing information is noted for all enquiries and events

  • Prepare and issue quotes for conference & event enquiries within the prescribed parameters

  • Ensure effective yield management within the set guidelines to achieve maximum revenue

  • Undertake sale show rounds

Account Management

  • Knowledge of key account clients and their requirements

  • Build relationships with both internal and external customers with a view to developing a repeat business through service excellence

  • Develop strategies to monitor and increase the level of business of key account clients

  • Co-ordination of conferences & events

  • Utilise sales techniques to up-sell events and functions

  • Facilitate thorough hand-overs and briefings with operations team

Planning and Administration

  • Ensure that all correspondence sent is within agreed guidelines

  • Scheduling of appointments to coincide with office diary

  • Contribute to accurate forecasting and budgeting

  • Preparing and issuing of clients contracts and invoices within the guidelines

  • Prepare and issue deposit and pre-payment invoices with contracts

  • Ensuring all function financial details are updated before invoicing

Business Development & Personal effectiveness

  • Understand basic audio-visual equipment and its functionality

  • Attend external entertaining and networking days/evenings as required

  • Undertake proactive sales activity in line with the Hospitality Sales & Marketing Plan

  • Attending training sessions in line with departmental training plan

  • To understand the limitations of the IoD as a venue and promote the benefits

  • Distribute daily changes

  • Collate and distribute weekly function sheets

Key relationships

  • Members/ Clients

  • Suppliers

  • Internal Departments/ Branches

Qualifications/ Experience

  • Graduate level ability

  • Solid experience in sales, hotels or hospitality industry in a customer facing role


  • Outstanding customer service

  • Intermediate to advance knowledge of Microsoft packages is required

  • Complaint handling and conflict resolution skills

Key Personal Attributes

  • Good personal presentation and professionalism

  • Good organisation and prioritisation skills

  • Strong administrative skills

  • Good verbal and written communication skills

  • Strong interpersonal skills

  • Ability to work under pressure

  • The ability to work effectively as an individual or within a team

  • Ability to use initiative

If this is something you’re interested in, please send your CV and cover letter to hospitality@iod.com